The great thing about adventures is the unknown.
Adventure journeys can be life changing explorations with learnings that will last a lifetime. The journey towards the most fulfilling destinations require endurance and bold commitment to invest time and money to find your true north and realise your goals.
Wherever you want to go, whatever you want to get into, SaralBT leads the way.
"We create smart communication software that connects people around the globe."
In a holacratic organisation it can be difficult to align priorities, focus on measurable impact and reduce waste.
Nevertheless, at Spindle we managed to achieve this by implementing Lean-principles. Apart from this, and even more important;
It made us happier colleagues!
Bram Noordzij - Devhouse Spindle
Hi Bouke, Many thanks for your patience and persistence! Your work brought to light some long lingering issues. And then you provided us with fitting tools to make a much needed fresh start to work on them and really start improving! The best of luck on your next adventures.
Pascal Touset - Devhouse Spindle
Awesome Bouke. I believe you have made a massive, long lasting difference to Spindle. In my mind the tools are good but the mindset is the most important. You went to great lengths to establish that mindset company wide. Besides that, you as a person have been a joy to work with.
KPN Customer Services
"KPN's Contact centre for the Consumer Market"
We carried out a Lean6Sigma assignment that lead to considerable cost savings by reducing the number of channel switches between Chat- and Call-Customer contacts.
Improvements had a positive impact on the Customer-Effort-Score (CES), a customer experience metric.
KPN Customer Services
Marije Bazuin - Productowner Customer Contact Strategy at KPN Customer Services
Bouke carried out a Lean6Sigma assignment together with a colleague. I got to know him in this project as a pleasant colleague who only needs half a word. Bouke works very independently, looks at the possibilities and looks for solutions for (data) barriers he encounters along the way. He has a good idea of who his stakeholders are, is not afraid to approach them and knows how to use the right style in his communication. He also manages to win over new colleagues as team members to do the job. And not without merit: with insights from the research, we have managed to achieve enormous cost savings and a very positive impact on our Customer Experience.
The Himalayas on a Royal Enfield
Boasting some of the highest peaks on the planet, the Himalayas is a breath-taking mountain range crisscrossed by hundreds of paved and unpaved roads meandering across valleys, mountain passes, gorges, and high plateaus.
Spectacular vistas, rich ancient history and culture, intriguing local cuisine, and Royal Enfield motorcycles make the Himalayas an ideal adventure destination.
Skarp has the ambition to support all housing corporations in the Netherlands in the transition to a data-driven organisation by using the Skarp platform.
Saral BT is teaming up with Skarp, kickstarting the continuous improvement journey and supporting Skarp to scale up their organisation.
Daan Ellens - Managing Director Skarp Woningcorporaties
"Following the ‘Skarp Way Forward session’, conducted by Bouke. We will assess our internal and external projects with our team and define the right balance for our colleagues, make choices!"
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